This best practices manual will show you how to use alternative dispute resolution to handle construction disputes. Construction mediation experts Silver and Furlong explain strategies for minimizing conflict before, during and after a project. You'll achieve solutions faster, save significant amounts of money, and maintain business relationships for future projects.

Features & Benefits

• Construction process - discover the players in the construction industry, why various types of conflict arise, and how to stem the flow of "conflict poison"
• Communication strategies - build trust among parties and keep projects moving
• Dispute resolution options - identify and implement the best way to resolve conflict at each stage in the construction process
• Seven habits of successful mediation - get the most out of the mediation
• Case studies - learn what works and what doesn't
• Sample agreement to mediate - take steps to deal with conflict before a project starts
• Sample Partnering charter - reduce conflict with this amazingly successful tool
• Bibliography - find further information on ADR, mediation, and Partnering