LexisNexis Customer Support

Frequently Asked Questions

Customer Service Frequently Asked Questions

 Q. Whom do I contact if I require online technical assistance?

A. For Quicklaw technical assistance please call 1-800-387-0899.
For LexisNexis technical assistance please call 1-800-553-3685.
Back to Top

 Q. To what products do I subscribe?

A. To obtain a current subscription list, contact your Customer Service Representative at 1-800-668-6481 or email us at service@lexisnexis.ca
Back to Top

 Q. How do I claim a missing page(s) or service issue?

A. To request copies of a missing page(s) from a looseleaf service, please complete the Request Missing Pages form, or you may contact your Customer Service Representative or email us at CustomerService@lexisnexis.ca. To ensure your request is processed in a timely manner please provide your Customer Account number, product title, list of missing material and contact information.
Back to Top

 Q. How do I obtain a copy of an invoice?

A. To request a copy of an invoice, please complete the Request Invoice Copy form or you may contact your Customer Service Representative or email us at CustomerService@lexisnexis.ca. To ensure your request is processed in a timely manner please provide your Customer Account number, invoice number and contact information.
Back to Top

 Q. Do you accept credit card payments?

A. Methods of payment include cheque, money order, VISA, Mastercard and American Express. To make a payment by phone please contact your Customer Service Representative or call toll free 1-800-668-6481.
Back to Top

 Q. What is your return policy?

A. See LexisNexis Canada Inc. Terms and Conditions of Sale
Back to Top

 Q. How much do your CD-ROM products cost?

A. To arrange for a demonstration of our CD-ROM products and obtain pricing information, please contact an Account Executive in your area.
Back to Top

 Q. What are your system requirements for your CD-ROM products?

A. 4X CD-ROM drive (internal or external)

  • Pentium processor
  • 32 Megabytes of RAM
  • Windows 95 operating system or higher (Windows 98/NT/2000/XP)
Back to Top

 Q. Whom do I contact for technical support on your CD-ROM products?

A. New Book Inc. 1-800-588-9334 or (905) 602-9136, email address support@newbook.com.
Back to Top

 Q. How do I obtain a desk copy for inspection?

A. To request an inspection copy for the purpose of reviewing for possible adoption in an academic course, please complete the Inspection Copy form.
Back to Top

    Products & Services
    Support
    Training
    Bookstore