Customer Service Frequently Asked Questions

 

 Customer Service Frequently Asked Questions:


Q. Whom do I contact if I require online technical assistance?

A. For Quicklaw technical assistance please call 1-800-387-0899.
For LexisNexis technical assistance please call 1-800-553-3685.

Q. To what products do I subscribe?

A. To obtain a current subscription list, contact your Customer Service Representative or email us at CustomerService@lexisnexis.ca. To ensure your request is processed in a timely manner please provide your Customer Account number and contact information.

Q. How do I claim a missing page(s) or service issue?

A. To request copies of a missing page(s) from a looseleaf service, please complete the Request Missing Pages form, or you may contact your Customer Service Representative or email us at CustomerService@lexisnexis.ca. To ensure your request is processed in a timely manner please provide your Customer Account number, product title, list of missing material and contact information.

Q. How do I obtain a copy of an invoice?

A. To request a copy of an invoice, please complete the Request Invoice Copy form or you may contact your Customer Service Representative or email us at CustomerService@lexisnexis.ca. To ensure your request is processed in a timely manner please provide your Customer Account number, invoice number and contact information.

Q. Do you accept credit card payments?

A. Methods of payment include cheque, money order, VISA, Mastercard and American Express. To make a payment by phone please contact your Customer Service Representative or call toll free 1-800-668-6481.

Q. What is your return policy?

A. See LexisNexis Canada Inc. Terms and Conditions of Sale

Q. How much do your CD-ROM products cost?

A. To arrange for a demonstration of our CD-ROM products and obtain pricing information, please contact an Account Executive in your area.

Q. What are your system requirements for your CD-ROM products?

A. 4X CD-ROM drive (internal or external)
Pentium processor
32 Megabytes of RAM
Windows 95 operating system or higher (Windows 98/NT/2000/XP)

Q. Whom do I contact for technical support on your CD-ROM products?

A. New Book Inc. 1-800-588-9334 or (905) 602-9136, email address support@newbook.com.

Q. How do I obtain a desk copy for inspection?

A. To request an inspection copy for the purpose of reviewing for possible adoption in an academic course, please complete the Inspection Copy form.

Learn more about this product

Call 1-800-255-5174

info@lexisnexis.ca