We're committed to helping our customers succeed. Providing great technical support is our goal. Our highly skilled team also listens closely to feedback and suggestions, so we can continue to build innovative products, and strengthen our understanding of users' needs.
Have a technical support question?
- NEW! Our technical support hours are now Monday – Friday 9:00 a.m. to 9:00 p.m. ET and 12:00 p.m. to 6:00 p.m. EST on weekends.
- Current maintenance customers, resellers, and partners can call our Technical Support team toll-free at 1-866-495-2397 or concordancesupport@lexisnexis.com.
- Access our self-help guides.
Need training or help getting started?
We have many training options available, including open registration classes around the country, custom online Webinars to address specific needs, or classes we can conduct right at your office! Check out the
Training Information page for all the details or call 425-463-3503. If you are a new user, we also suggest you download the
Getting Started Guide. This easy follow guide will walk you through the basics of using Concordance® and Concordance® Image.
Scope of Support
Concordance Technical Support is eager to help our users address and troubleshoot specific technical issues related to using the Concordance product line. However, it is not designed to train new or inexperienced customers in how to use the software. Concordance Technical Support is only available to customers with product maintenance. Please review our customer support policies in more detail by clicking
here.
We encourage new users to take advantage of the comprehensive educational tools and information available from Concordance. Visit our
training section to sign up for one of our free one-hour product training sessions, on-site training, or a certification course near you. You may also wish to arrange onsite technical services from your local
authorized distributor or
certified trainer.
Need to update your contact information, check on your order, or purchase a user manual?
Call our general customer service line at 1-800-421-TEXT.